Terms and Conditions
Man with Van Tottenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tottenham provides removal, transportation and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings.
Client means the individual or business booking or using our services.
Company means Man with Van Tottenham, the provider of the removal and transport services.
Services means any man and van, removal, transport, delivery, loading, unloading, packing, or related services provided by the Company.
Goods means the items, belongings, furniture, equipment or other property that the Company is asked to move, handle, transport or store.
Job means the individual booking, order or instruction given by the Client to the Company for the provision of Services, including all quoted or agreed work connected with it.
Site means any property, premises, access road, building, entrance, loading bay or other location where the Services are to be provided.
2. Scope of Services
The Company provides man and van removal and transport services, typically within and around Tottenham and the wider London area, including domestic moves, small office relocations, student moves, furniture transport and related services. The specific details of each Job, including origin, destination, date, time and nature of Goods, will be agreed at the time of booking and confirmed in writing or by electronic confirmation where applicable.
The Company reserves the right to refuse to transport or handle any Goods that are hazardous, illegal, excessively heavy, unsafe, inadequately packed, or otherwise unsuitable for transportation using the vehicles and equipment available.
3. Booking Process
3.1 Booking request. The Client may request a quotation and place a booking by providing accurate and complete information about the Job, including addresses, access details, dates, times, volume and nature of Goods, and any special requirements.
3.2 Quotation. Any quotation provided by the Company is based on the information supplied by the Client. Quotations may be given as a fixed price or as an hourly rate with an estimated duration. Quotations are valid for a limited time as stated at the time of issue, or, if no time is stated, for 30 days.
3.3 Acceptance of booking. A booking is only confirmed when the Client has accepted the quotation or rate, agreed to these Terms and Conditions, and the Company has acknowledged acceptance of the Job. The Company may require a deposit or prepayment to secure the booking.
3.4 Changes to booking. Any changes to the booking, including date, time, addresses, access conditions, volume of Goods or special requirements, must be notified to the Company as soon as possible. Changes may affect the price, the availability of vehicles and staff, and the time needed to complete the Job. The Company reserves the right to adjust the price or to decline changes that cannot reasonably be accommodated.
4. Client Responsibilities
4.1 Access and parking. The Client is responsible for ensuring suitable access and parking are available at all Sites for the Company’s vehicle or vehicles, including any necessary permits or permissions. Delays or additional costs arising from unsuitable access, restricted parking, or enforcement action may be charged to the Client.
4.2 Packing and preparation. Unless otherwise agreed in writing, the Client is responsible for packing and securing Goods in suitable containers or wrappings before the arrival of the Company. Fragile, high value and delicate items must be clearly identified and appropriately protected.
4.3 Disclosure of important information. The Client must inform the Company in advance of any Goods that are especially valuable, delicate, unusually heavy or bulky, or require special handling, and of any access restrictions such as narrow staircases, low ceilings, lift restrictions or time-limited loading bays.
4.4 Presence during the Job. The Client or an authorised representative should be present at collection and delivery addresses to guide the Company’s staff and to check that all Goods are collected and delivered. If no representative is present, the Company will perform the Services at its discretion and shall not be liable for any loss arising from the Client’s absence.
4.5 Prohibited items. The Client must not ask the Company to move any items that are illegal, explosive, flammable, corrosive, toxic, perishable, or otherwise classified as hazardous, or any cash, jewellery, important documents, or irreplaceable items, unless explicitly agreed in writing in advance.
5. Payments and Charges
5.1 Pricing structure. Services may be charged on a fixed price basis or at an hourly rate, plus any additional charges for mileage, waiting time, congestion charges, tolls, parking costs, extra labour, materials and other reasonable expenses incurred in carrying out the Job.
5.2 Deposits and prepayments. The Company may require a deposit or full prepayment to secure a booking. Any deposit amount and due date will be stated at the time of booking. If the Client fails to pay the deposit or prepayment by the stated date, the Company may cancel the booking.
5.3 Time charging. Where an hourly rate applies, charges start from the agreed arrival time or from the time the vehicle leaves the depot, depending on the quotation, and finish when unloading is completed or when the vehicle returns to the depot, as stated in the quotation. Waiting time caused by the Client, such as delays in gaining access to premises, will be charged at the agreed hourly rate.
5.4 Payment methods. Accepted payment methods will be communicated at the time of booking. The Client must ensure that cleared funds are available at or before the completion of the Job, unless other terms have been agreed in advance.
5.5 Late payment. If payment is not received when due, the Company may charge interest on overdue amounts at a reasonable commercial rate and may suspend or withhold further Services until payment is made in full. The Client shall also be liable for any reasonable costs incurred by the Company in recovering overdue sums.
6. Cancellations and Amendments
6.1 Client cancellations. If the Client wishes to cancel a booking, notice must be given as early as possible. The following cancellation charges may apply, based on the time before the scheduled start of the Job.
If cancelled more than 72 hours in advance, any deposit may be refunded, subject to reasonable administrative costs.
If cancelled between 24 and 72 hours in advance, a percentage of the quoted price or the full deposit may be retained.
If cancelled less than 24 hours before the scheduled start time, the Company may charge up to the full quoted price.
The specific cancellation terms applicable to the Job will be confirmed at the time of booking.
6.2 Company cancellations. The Company will make every reasonable effort to honour confirmed bookings. However, the Company reserves the right to cancel or re-schedule a Job in the event of unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather, safety concerns, or events beyond its reasonable control. In such cases, the Company will offer an alternative time or a refund of any prepayments, but shall not be liable for any indirect or consequential loss arising from the cancellation.
6.3 Amendments by the Client. If the Client requests changes to the date, time, addresses, or scope of Services, the Company will attempt to accommodate these changes, but cannot guarantee availability. Additional charges may apply where changes increase the time, distance or resources required.
7. Performance of the Services
7.1 Arrival times. While the Company makes every effort to arrive at the agreed time, all arrival and completion times are estimates and may be affected by traffic, road conditions, or other factors beyond the Company’s control. The Company shall not be liable for any loss or expense arising from delays that could not reasonably be avoided.
7.2 Handling of Goods. The Company will use reasonable care and skill in handling, loading, transporting and unloading Goods. The Client should identify any particularly fragile or high-value items so they can be handled with additional care, within the limits of the Service agreed.
7.3 Disassembly and reassembly. If agreed in advance, the Company may assist with basic disassembly and reassembly of certain furniture or equipment. This is provided as a convenience service only, without any guarantee that items will be reassembled exactly as before. The Client is responsible for checking that all fixtures, fittings and connections are safe and secure after reassembly.
8. Liability and Limitations
8.1 General liability. The Company will be liable for loss of or damage to Goods only where such loss or damage is caused by the proven negligence or breach of duty of the Company, its employees or subcontractors while the Goods are in the Company’s care and control.
8.2 Excluded risks. The Company will not be liable for loss or damage arising from the following causes.
Wear and tear, gradual deterioration, or inherent defects in the Goods.
Insufficient or improper packing by the Client, or packing of cartons by the Client where the contents are not visible to the Company.
Handling of items that the Company has advised are unsafe or unsuitable for moving, where the Client insists on their movement.
Loss or damage to items not removed by the Company, or left in drawers, cupboards or furniture contrary to advice.
Loss of cash, jewellery, personal documents, data, or items of sentimental or irreplaceable value.
Acts or omissions of the Client or any third party not engaged by the Company.
Weather related damage or events beyond the Company’s reasonable control.
8.3 Limit of liability. Unless otherwise agreed in writing, the Company’s total liability for loss of or damage to Goods shall not exceed the reasonable replacement value of the affected item or items, up to an overall cap per Job that is fair and proportionate to the charges paid for the Services. The Client is encouraged to maintain suitable home contents or business insurance to cover Goods during transit.
8.4 Indirect losses. The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or inconvenience, arising out of or in connection with the Services.
8.5 Notice of loss or damage. Any apparent loss or damage must be reported to the Company as soon as reasonably possible and, in any event, within a short and reasonable time after completion of the Job. The Client should provide details of the items affected and, where possible, photographs or other evidence to support any claim.
9. Waste and Environmental Regulations
9.1 Waste removal. The Company is not a licensed waste carrier and will not remove general household waste, builder’s rubble, hazardous materials, or any items that are classified as controlled or regulated waste, unless this has been expressly agreed and is in full compliance with applicable waste regulations.
9.2 Disposal of unwanted items. Where the Client requests removal of unwanted furniture or items for disposal, the Company will only take such items to appropriate recycling centres or facilities, subject to availability and any additional charges. The Client remains responsible for ensuring that any items presented for disposal are lawful to dispose of and do not contain hazardous substances.
9.3 Compliance with regulations. The Client must not ask the Company to dispose of items illegally, to fly-tip, or to leave items in locations where they may be treated as abandoned waste. The Company reserves the right to refuse any request that may breach environmental or waste management regulations.
10. Insurance
10.1 Company cover. The Company will maintain such vehicle, public liability and other insurances as it considers appropriate for the nature of the Services it provides. Details of cover may be provided on request.
10.2 Client insurance. The Client is responsible for arranging any additional insurance they require to cover Goods during packing, loading, transit and unloading, especially for high-value items or where the value of Goods exceeds any liability limits stated by the Company.
11. Complaints and Dispute Resolution
11.1 Complaints procedure. If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly. The Company will make reasonable efforts to investigate and resolve complaints in a fair and timely manner.
11.2 Disputes. If a dispute cannot be resolved informally, the parties may consider mediation or another form of alternative dispute resolution before commencing formal legal proceedings, where appropriate.
12. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, strikes, acts of war, terrorism, or natural disasters. In such cases, the Company will use reasonable efforts to minimise disruption and to re-schedule the Services where possible.
13. Data Protection and Privacy
The Company will collect and process personal information about the Client and, where relevant, their representatives, for the purpose of managing bookings, providing the Services, arranging payments, and handling any enquiries or complaints. The Company will take reasonable steps to keep such information secure and will only retain it for as long as necessary in connection with the Services and any legal requirements.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 Entire agreement. These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings or agreements, whether written or oral.
15.2 Severability. If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
15.3 Assignment. The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract some or all of its obligations, provided that it remains responsible for the proper performance of the Services.
15.4 Variation. The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Job. Updated terms may be made available on request.
By confirming a booking with Man with Van Tottenham or by using our Services, the Client confirms that they have read, understood and agree to these Terms and Conditions.
